Terms & Conditions

These Terms govern your relationship with the operator of the online casino brand Get Lucky Casino, when you access and use the website located at getlucku.casino (the "Website"). These Terms are effective from 6 November 2025 and supersede all previous versions relating to this Website.

By using the Website, creating an account, or participating in any games or promotional offers made available through the Website (where legally permitted), you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any game-specific or promotion-specific rules that apply.

Co-Gaming Limited, a company registered in Malta with company number C47444 and registered address at 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta ("Co-Gaming Limited", "we", "us", "our" or the "Operator") is the entity responsible for the operation of the Website. Co-Gaming Limited forms part of a wider European iGaming group (commonly referred to as the ComeOn Group and historically associated with Cherry AB), but your contractual relationship is solely with Co-Gaming Limited.

As at 6 November 2025, Co-Gaming Limited holds a remote gambling operating licence (account number 39286) issued by the UK Gambling Commission in relation to certain other brands. The Get Lucky Casino / getlucku.casino brand is not an active permitted domain under that licence and does not offer remote gambling to customers in Great Britain. If you are located in Great Britain (England, Scotland or Wales), you must not use any real-money gambling functionality on the Website. Access from the UK is provided, where available, for informational and non-gambling purposes only and does not constitute an offer of licensed gambling services in Great Britain.

Definitions

In these Terms, the following words and expressions have the meanings set out below:

Operator: Co-Gaming Limited (company number C47444), with registered address at 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta, operating the Get Lucky Casino brand via the Website at getlucku.casino.
Website: The online platform accessible at getlucku.casino, including all pages, sub-domains, mobile versions, and related services, whether accessed from the UK or elsewhere.
User or you: Any person who accesses the Website, with or without opening an account, including visitors from the United Kingdom accessing informational content only.
Player: A User who has successfully registered an account with the Operator and whose account has been verified and activated for real-money gambling in a jurisdiction where the Operator is authorised to provide such services (which, as of 2025, excludes Great Britain).
Account: A personal online account registered in the name of a Player on the Website, used for participation in games, depositing and withdrawing funds, and managing personal data.
Bet or Wager: Any amount of real money or, where expressly allowed, bonus funds or free spins, staked by a Player on the outcome of a casino game or other event offered on the Website.
Bonus: Any promotional value awarded by the Operator, including bonus money, free spins, cashback, loyalty points, or other incentives, subject to specific terms and wagering requirements.
Games: All casino, slot, live-dealer, table, and other interactive gambling products made available on the Website from time to time, whether for real money or, where permitted, in "demo" or "play-for-fun" mode.
KYC ("Know Your Customer"): The identity verification, age verification, affordability and source-of-funds checks that the Operator may conduct to comply with applicable laws, anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.
Payment Method: Any method accepted by the Operator from time to time for deposit or withdrawal, which may include bank cards, bank transfers, selected e-wallets and, where legally permitted and explicitly supported, certain digital assets.
Applicable Law: All laws and regulations that apply to the Operator and/or the Player, including but not limited to Maltese law, any mandatory consumer protection rules of the Player's country of residence, and, for UK residents, UK law in relation to non-gambling services (such as access to informational content).
Business Day: Any day other than a Saturday, Sunday or public holiday in Malta when banks are generally open for business.

Account Registration

Eligibility and Age Verification

Age requirement: You must be at least 18 years old, or older if the minimum legal age for gambling in your country of residence is higher, to register an Account and participate in real-money Games. We will take reasonable steps to verify your age and may request documentary evidence at any time.
UK residents: If you are located in Great Britain, you are not permitted to open an Account for real-money gambling on getlucku.casino as of 2025. You may only access any non-interactive informational content where available.
Other restrictions: You must not be self-excluded, banned by us, or otherwise prohibited under Applicable Law from participating in online gambling. You must not act on behalf of another person or as part of a syndicate.

Registration Process

Account creation: To create an Account, you must complete the registration form on the Website, providing accurate and complete personal information including your full name, date of birth, residential address, nationality and valid email address. You confirm that all details are true and kept up to date.
Email verification: We may send a verification link or code to the email address you provide. Your Account may remain inactive or restricted until you complete this verification step.
KYC and due diligence: Before allowing deposits, withdrawals or continued play, we may require you to submit KYC documentation, such as a copy of your passport or ID card, proof of address (e.g. utility bill or bank statement), and, where appropriate, proof of income or source of funds. You agree to provide requested documents promptly and in a clear, legible format.
Multiple accounts: You may hold only one Account with the Operator for Get Lucky Casino. Creating multiple accounts, even under different names or email addresses, is prohibited and may result in closure of all related accounts and forfeiture of funds, subject to Applicable Law.

User Obligations and Security

Accuracy of data: You are responsible for ensuring that all information provided during registration and throughout your relationship with us is accurate, complete and up to date. We may suspend or close your Account if we discover or reasonably suspect inaccuracies, impersonation, or use of forged documents.
Login credentials: You must keep your username, password and any other security credentials confidential and not disclose them to any third party. You are responsible for all activity on your Account, whether or not undertaken by you, unless we have failed to take reasonable care to protect your Account.
Unauthorised access: If you suspect that your Account has been compromised, accessed without your authorisation, or used in any fraudulent or unauthorised manner, you must immediately change your password and notify us using the contact details in the "Contact Information" section. We may temporarily suspend the Account while we investigate.
Account closure: You may request closure of your Account at any time by contacting us. We will process the request within a reasonable period, subject to completion of outstanding checks and the withdrawal of any remaining real-money balance, where legally permitted.

Betting & Gameplay Rules

General Gameplay Conditions

Availability of Games: The selection of Games available on the Website may vary by jurisdiction and may be modified, suspended or withdrawn at any time. Certain Games or features may not be offered to Users accessing from the UK or other restricted jurisdictions.
Rules of the Games: Each Game is governed by its own rules, pay-tables, return-to-player (RTP) information and any specific conditions displayed within the Game interface. In the event of a discrepancy between the rules displayed in a Game and these Terms, the Game-specific rules prevail for that Game.
Demo or free-play mode: Where available, demo or free-play versions of Games do not involve real money and any winnings or losses have no monetary value. For visitors from Great Britain, only such non-monetary play, if enabled, may be accessible.

Placing Bets

Minimum and maximum stakes: Each Game has its own minimum and maximum stakes. It is your responsibility to check these limits before placing a Bet. You may adjust your stake within the permitted range using the controls provided in the Game interface.
Bet confirmation: A Bet is deemed placed when it is accepted by our servers and appears in our transaction logs. Once accepted, a Bet cannot be cancelled or altered by you. In the event of a dispute, the records held by the Operator's systems will be final, subject to Applicable Law.
Insufficient funds: You may only place Bets using cleared funds or eligible bonus funds in your Account. Attempts to place Bets without sufficient balance will not be accepted.
Time-outs and disconnections: In cases of disconnection or technical interruption after a Bet has been placed, the outcome of the Bet will be determined in accordance with the rules and technical logs of the relevant Game. Where possible, the Game state will be restored when you reconnect; otherwise, the result recorded on our servers will prevail.

Conduct in Live Casino and Chats

Respectful behaviour: You must treat other Players, dealers, hosts and staff with respect at all times. Abusive, threatening, harassing, discriminatory, obscene or otherwise inappropriate language or behaviour in live casino sessions, chat functions, user names or other communications is strictly prohibited.
Prohibition of collusion and fraud: You must not collude with other Players, use bots or automated tools, exploit bugs, attempt to manipulate Games, or engage in any form of cheating, fraud, money laundering or other unlawful or improper activity. We may void Bets, withhold winnings, and close Accounts where we reasonably suspect such behaviour, subject to Applicable Law and any obligations to return deposits.
Fair play and technical integrity: Games are provided by reputable software suppliers using random number generators (RNGs) or live-dealer systems that are designed to ensure fairness. Any intentional disruption of the technical systems (including denial-of-service attacks, hacking or tampering) is prohibited and may be reported to relevant authorities.
Monitoring and moderation: We reserve the right to monitor live casino sessions and chats and to remove content, mute or block Users, or terminate sessions where we reasonably consider that our rules have been breached.

Bonus Terms

Activation and Eligibility

Offer-specific terms: Each Bonus or promotion will be subject to specific conditions, including eligibility criteria, minimum deposits, maximum bonus amounts and any geographical restrictions. These will be clearly communicated in the relevant promotional material on the Website.
Jurisdictional restrictions: Bonuses and promotions may not be offered to Users located in the UK or other restricted jurisdictions. Where a promotion is not intended for a particular jurisdiction, any Bonus inadvertently credited to a User in that jurisdiction may be cancelled.
One account, one Bonus: Unless expressly stated otherwise, each Bonus offer is limited to one per person, household, IP address, payment method and device. We may withhold or withdraw Bonuses if we detect bonus abuse or attempts to circumvent these limits.

Wagering Requirements and Timeframes

Wagering requirement: Bonuses will generally be subject to wagering requirements (for example, a requirement to wager 30x the bonus amount) before any associated winnings may be withdrawn. The exact wagering requirement will be specified in the terms of the relevant promotion.
Contribution of Games: Not all Games contribute equally towards wagering requirements. For example, slot games may contribute 100%, while table games, live casino or certain low-risk bets may contribute a lower percentage or be excluded entirely. The applicable contribution table will be set out in the promotion terms.
Time limits: Bonuses and free spins are usually valid for a limited period (for example, 7, 14 or 30 days) from the time they are credited. If wagering requirements are not met within the specified period, the Bonus and any winnings derived from it may be forfeited.

Prohibited Actions and Combining Promotions

Irregular play: The following may be treated as "irregular play" and can result in the forfeiture of bonuses and associated winnings: placing single large Bets that represent a significant portion of the Bonus value, using double-up or similar features to increase stakes disproportionately, hedging bets, or deliberately reducing volatility (for example, betting on both red and black in roulette).
Game restrictions: Certain Games may be excluded from Bonus play or may have maximum stake limits when wagering with bonus funds. These restrictions will be listed in the promotion terms and/or Bonus policy on the Website.
Combining promotions: Unless explicitly allowed, Bonuses may not be combined. Where multiple promotions are active, wagering will usually be applied to the earliest Bonus first. You are responsible for familiarising yourself with the stacking order and any incompatibilities between promotions.
Right to amend or cancel: We may amend, suspend or withdraw any Bonus or promotion where necessary for legal, regulatory or operational reasons, provided that such changes do not adversely affect Players who have already opted in, except where required by Applicable Law or to address fraud, errors or other serious issues.

Payments & Withdrawals

Deposits

Payment methods: We may make available a range of Payment Methods, which can include bank cards, bank transfers, selected e-wallets and, where legally permitted and clearly indicated on the Website, certain digital payment solutions. The exact options depend on your country of residence and may change over time.
Funding your Account: You may deposit funds into your Account only from Payment Methods registered in your own name. Deposits from third parties, business accounts or anonymous sources are not permitted and may be reversed, subject to AML/CTF checks.
Deposit limits: We may impose minimum and maximum deposit amounts per transaction or over specified periods. You may also set your own voluntary deposit limits as part of our safer-gambling tools, where available.
Fees and currency conversion: We do not typically charge fees for deposits, but your bank or payment provider may do so. Where your Payment Method is in a different currency, deposits may be converted at prevailing rates, and you are responsible for any conversion fees.

Withdrawals

Withdrawal conditions: Real-money balances and, where permitted, winnings derived from Bonuses that have met all wagering requirements may be withdrawn, subject to KYC checks and AML/CTF obligations. We may request additional verification before processing withdrawals.
Payment routes: Where feasible, withdrawals will be processed to the same Payment Method used for deposit. If this is not possible (for example, where the method does not support payouts), we may require an alternative method in your name and may perform enhanced checks.
Processing times: We aim to review and process withdrawal requests within a reasonable timeframe, typically within a few Business Days, but actual receipt of funds depends on third-party payment providers and banks. We do not accept responsibility for delays caused by such third parties.
Limits and holds: We may apply minimum and maximum withdrawal limits per transaction or per period, as communicated on the Website. We may also place a temporary hold on withdrawals pending completion of security or regulatory checks.

Refunds, Chargebacks and Bet Reversal

Refunds of deposits: Deposits are generally non-refundable once used for gambling. In limited circumstances, and at our sole discretion, we may agree to refund unused deposits to the original Payment Method, subject to KYC and AML/CTF requirements.
Chargebacks: You must not request chargebacks or reverse payments without a valid legal basis. Unjustified chargebacks may result in Account suspension, recovery of the disputed amount, and reporting to payment providers and relevant authorities.
Invalid Games and bets: If a Game malfunctions, is subject to a technical error, or settles incorrectly, the relevant Bets and payouts may be declared void. In such cases, affected stakes may be returned to your Account, and any winnings derived from the error may be cancelled, in accordance with Applicable Law.
Bonuses and refunds: Where a refund is granted in relation to a transaction involving a Bonus, we may adjust or cancel the corresponding Bonus and any associated winnings, to prevent fraud or abuse.

Limitation of Liability

Our Obligations

Fairness of Games: We take reasonable steps to ensure that all Games offered on the Website operate fairly and in accordance with their stated rules, using certified random number generator technology or regulated live-dealer systems where applicable.
Accuracy of information: We endeavour to ensure that information on the Website, including game rules, promotion details, and odds or RTP information, is accurate and up to date as of 2025. However, we cannot guarantee that such information is free from typographical or technical errors.
Service availability: We aim to provide the Website on a continuous basis but may suspend or restrict access for maintenance, updates, security reasons, or events beyond our reasonable control.

Exclusions and Limitations

No guarantee of uninterrupted service: The Website and Games are provided on an "as is" and "as available" basis. We do not guarantee that access will be uninterrupted, timely, secure or error-free. Technical failures, network outages, hardware or software issues may occur from time to time.
Indirect loss: To the maximum extent permitted by Applicable Law, we are not liable for any indirect, consequential or special loss or damage, including loss of profits, business, data, goodwill or opportunity, arising out of or in connection with your use of the Website.
Limit per Bet: Our total liability to you in respect of any single Bet or Wager, whether arising in contract, tort (including negligence) or otherwise, shall not exceed the amount of the stake placed on that Bet. For non-wagering related claims, our liability shall not exceed the greater of (i) the amount of your deposits with us over the previous 30 days, or (ii) one hundred pounds sterling (£100), subject always to Applicable Law.
Legal rights preserved: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under Applicable Law, including any mandatory statutory rights you have as a consumer.

Intellectual Property Rights

Ownership of Content and Software

Our materials: All content on the Website, including text, graphics, logos, icons, images, audio clips, video clips, software, databases and underlying code, is owned by or licensed to the Operator and/or its licensors and is protected by copyright, trade mark and other intellectual property laws.
Trademarks and branding: The brand name Get Lucky Casino, the Get Lucky Casino designation, and any associated logos or trade dress used on getlucku.casino are the property of the Operator or its licensors. Nothing in these Terms grants you any licence or right to use these marks other than as necessary to access and use the Website in accordance with these Terms.
Software: The software and systems that enable the Website and the Games, including any client applications, are licensed, not sold, to you. You receive a limited, non-exclusive, non-transferable licence to use such software solely for personal, non-commercial entertainment in accordance with these Terms.

Prohibited Uses

No unauthorised copying: You must not copy, reproduce, distribute, republish, download, display, transmit, or otherwise make available any part of the Website or its content, except for personal, non-commercial use and as strictly necessary for normal browsing.
No reverse engineering: You must not decompile, reverse engineer, disassemble, adapt, modify, create derivative works from, or attempt to derive source code from any software used in connection with the Website, except to the extent permitted by Applicable Law.
No data mining or scraping: Automated data collection methods, including robots, spiders, crawlers, scripts or similar tools, must not be used to access or interact with the Website, unless expressly authorised by us in writing.
Third-party rights: Some Games and content are provided by third-party suppliers. You must comply with any additional terms notified to you in relation to such content, which may be enforced directly by those suppliers.

Privacy & Data Protection

Your personal data will be processed in accordance with our Privacy Policy, as updated from time to time and accessible via the Website. The Privacy Policy explains, among other things, what information we collect, how we use it, with whom we share it, and your rights in relation to your personal data.

By using the Website and, where applicable, by registering an Account, you acknowledge that we may process your personal data for purposes including Account administration, KYC and AML/CTF checks, payment processing, risk management, responsible gambling measures, and compliance with our legal and regulatory obligations.

Data protection laws may include, depending on your place of residence, the UK General Data Protection Regulation (UK GDPR), the retained EU GDPR, the Maltese Data Protection Act, and other local privacy legislation. Nothing in these Terms limits your rights under such laws. Where required, we will provide additional jurisdiction-specific notices to reflect local requirements.

Changes to Terms

Updating These Terms

Right to amend: We may amend these Terms from time to time to reflect changes in Applicable Law, regulatory guidance, technical developments, business needs or the introduction of new products, features or services.
Effective date: Each version of the Terms will indicate its effective date. The current version is effective as of 6 November 2025.

Notification of Changes

Methods of notice: Where material changes are made, we will use reasonable efforts to notify you in advance by one or more of the following methods: (i) a prominent notice on the Website (for example, via a banner or pop-up); (ii) an email to the address registered on your Account; or (iii) a notice presented at your next login.
Continued use as acceptance: By continuing to use the Website after the effective date of updated Terms, you will be deemed to have accepted the changes. If you do not agree to the updated Terms, you must stop using the Website and, where applicable, request closure of your Account.
Transitional arrangements: Changes will not apply retroactively to disputes already raised or to Bets placed before the effective date of the relevant update, unless required by Applicable Law or regulatory authorities.

Termination & Suspension

Termination by You

Account closure: You may terminate your relationship with us at any time by requesting closure of your Account via the Website (where that function is provided) or by contacting us using the details in the "Contact Information" section.
Withdrawal of funds: Upon closure, any remaining real-money balance in your Account (excluding Bonus funds and winnings subject to unmet wagering requirements) will, subject to KYC and AML/CTF checks, be returned to you via an appropriate Payment Method, provided such withdrawal is not prohibited by law or regulation.

Suspension and Termination by Us

Grounds for suspension: We may suspend or restrict your Account, or certain functionalities, where we reasonably suspect: (i) a breach of these Terms; (ii) fraud, money laundering or other criminal activity; (iii) use of another person's identity, payment method or funds; (iv) a chargeback or attempted chargeback; or (v) technical or security issues affecting the integrity of the Website.
Grounds for termination: We may close your Account and terminate these Terms with immediate effect where: (i) serious or repeated breaches of these Terms occur; (ii) we are required to do so by law, regulation or a competent authority; (iii) you are self-excluded; or (iv) we decide to withdraw the Website or cease offering services in your jurisdiction.
Consequences of termination: Upon termination, your right to use the Website and participate in Games ceases immediately. We will pay out any remaining real-money balance due to you, subject to any right of set-off, ongoing investigations and legal obligations. Bonus funds and any winnings derived from them may be forfeited in accordance with the relevant Bonus terms and Applicable Law.
Notice: Where reasonably possible, we will notify you of the reasons for suspension or termination and any steps you may take to remedy the situation or to request a review, unless we are prevented from doing so by law or regulatory requirements.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: Except as stated below, these Terms and your relationship with the Operator are governed by the laws of Malta, without prejudice to any mandatory consumer protection provisions of the law of your country of residence.
UK visitors: For Users located in the UK who access the Website only for informational or non-gambling purposes, these Terms shall be construed in accordance with applicable UK consumer protection law to the extent it is mandatory and cannot be derogated from by agreement.

Dispute Resolution

Internal complaint process: If you have any complaint or dispute relating to the Website, your Account, any Bet or any Bonus, you should first contact us using the details in the "Contact Information" section. We will investigate and endeavour to respond within a reasonable time.
Escalation: If you are not satisfied with our response, you may be able to escalate the matter to an alternative dispute resolution (ADR) body or regulator, where such mechanisms are applicable and available in your jurisdiction. Details of any ADR arrangements, if applicable, will be provided on the Website or upon request.
Court proceedings: Subject to any ADR scheme and mandatory legal rights, any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Malta. This means that you may also have the right, where Applicable Law so provides, to bring proceedings in the courts of your country of residence.

Contact Information

If you have any questions, concerns or complaints regarding these Terms, your Account, or the Website, you may contact the Operator using the details below. As of 6 November 2025, certain contact channels are still being standardised for the Get Lucky Casino brand; therefore, some details are indicative and may be updated on the Website.

Registered / operational address of Operator:
Co-Gaming Limited
3rd Floor, Spinola Park
Triq Mikiel Ang Borg
St. Julians, SPK1000
Malta
Website: https://getlucku.casino
Customer support email: A dedicated support email address for Get Lucky Casino will be published on the Website when available. Until then, please use any contact form or support channel made available on the Website's "Contact" or "Support" page.
Telephone: If a customer support telephone number is provided for Get Lucky Casino, it will be displayed clearly on the Website. Where no number is shown, telephone support is not currently offered for this brand.
Legal correspondence: Any formal legal notices or documents relating to these Terms should be sent to Co-Gaming Limited at its registered address stated above, marked for the attention of the "Legal Department". Where permitted by Applicable Law, you may also send such notices electronically via the contact channels specified on the Website.

Please retain a copy of these Terms for your records. They were last updated on 6 November 2025.