Responsible Gaming

Responsible gaming at Get Lucky Casino on getlucku.casino means approaching gambling as a form of leisure, not a way to solve financial or personal problems. The aim is that every gaming session remains voluntary, affordable, and under your control. Co-Gaming Limited, a Maltese-registered company (company no. C47444, registered address: 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta), supports a high standard of player protection across all markets where it legally operates.

As of 2025, Get Lucky Casino is not licensed to offer real-money gambling services to players located in the United Kingdom; this page is provided to align with UK best practice and to guide you towards safer play and specialist support services. Where Get Lucky Casino is available under a valid local licence, we provide tools such as limits, time-outs, and self-exclusion, and our support team can help you use them and direct you to independent professional assistance.

Risk Awareness

Gambling carries financial and psychological risks. For some people, gaming can move from entertainment to harmful behaviour. Being aware of early warning signs helps you to act before problems escalate. Problem gambling is not defined by how much you win or lose in a single session but by how gambling affects your life, relationships, finances, and wellbeing over time.

Common signs that gambling may be becoming problematic include:

• Gambling more often or for longer sessions than you originally planned.
• Thinking about gambling frequently, even when you are not playing.
• Increasing your stakes or deposits to chase losses or recreate excitement.
• Spending money on gambling that was intended for bills, rent, or essentials.
• Hiding or minimising gambling activity to friends, family, or colleagues.
• Feeling anxious, guilty, or depressed after gambling, yet continuing to play.
• Borrowing money, using overdrafts, or new credit to fund gambling.

Self-assessment can help you understand your current risk level. Consider the following statements and answer honestly with "yes" or "no":

• In the last 12 months, have you spent more time or money on gambling than you intended?
• Have you ever tried to reduce or stop gambling and found it difficult to do so?
• Do you gamble to escape worries, stress, or unpleasant feelings?
• Have gambling losses created financial pressure for you or your household?
• Has anyone close to you expressed concern about your gambling behaviour?
• Do you feel irritable or restless when you cannot gamble?

If you answer "yes" to one or more of these questions, consider using the safer gambling tools described below and contacting one of the professional support services listed on this page.

Limits & Tools

Limits and control tools are designed to help you keep your play at Get Lucky Casino on getlucku.casino within pre-agreed boundaries. Where our services are offered under a valid local licence (not including the UK as of 2025), these tools are available in your account and may be mandatory under local regulation. Setting realistic limits before you start playing is one of the most effective ways to reduce the risk of harm.

Deposit Limits (Daily, Weekly, Monthly)

You can set financial limits that cap how much money you can deposit into your gaming account over specific time periods.

1. Access the limits area: After logging in, go to "My Account" > "Responsible Gaming" or "Player Protection", then select "Deposit Limits".
2. Choose the timeframe: You can usually set separate limits for a 24-hour period, a 7-day period, and a 30-day period (daily, weekly, and monthly).
3. Enter your amounts: Type in the maximum amount you are comfortable depositing in each period. For example, you might set a daily limit of £20 and a monthly limit of £200 (or the equivalent in your account currency).
4. Confirm and apply: Review your selections and confirm. The new limits will apply immediately for decreases. Increases may only take effect after a mandatory cooling-off period (for example, 24 hours), in line with regulatory standards.

Once a deposit limit is reached, further deposits in that time period will be blocked. Support agents cannot override or remove your limits on request; you must manage them yourself within the account interface, subject to any cooling-off rules.

Time and Session Controls

Time-based tools help you balance gambling with other activities and reduce the risk of losing track of time.

• Session timers: In "My Account" > "Responsible Gaming" you can enable a session timer. Set a maximum continuous play time (for example, 30, 60, or 120 minutes). When this time is reached, a notification appears and you may be logged out or required to confirm that you wish to continue.
• Reality checks: You may enable on-screen reminders at fixed intervals (for example, every 20 or 60 minutes) summarising how long you have played and your net win/loss. These prompts help you reassess whether you wish to continue.

Short-Term Breaks ("Time-Out")

If you feel the need for a short break from gambling but are not ready for a longer self-exclusion, you can activate a time-out.

1. Navigate to time-out: Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" or an equivalent menu item.
2. Select duration: Choose a period such as 24 hours, 48 hours, or up to 72 hours (in some jurisdictions longer periods may be available, such as 7 or 30 days).
3. Confirm your choice: Read the explanation of what the time-out does and confirm. Once confirmed, you will not be able to place bets or deposits during the selected period.

During an active time-out, you may still be able to log in to view your balance or transaction history, depending on local rules, but you will not be able to gamble. Short-term breaks can be repeated, but if you feel you need to use them frequently, we strongly recommend considering a longer self-exclusion and contacting a support organisation.

Self-Exclusion

Self-exclusion is a formal request to block access to your account for an extended period. It is intended for players who feel that gambling is causing harm or that they are at risk of losing control. Self-exclusion is a serious step and, once activated, cannot be overridden until the chosen period ends. The description below reflects standard practice at Get Lucky Casino on getlucku.casino and is aligned with UK and EU safer gambling standards, although, as of 2025, we do not offer gambling services to UK residents.

How to Activate Self-Exclusion

1. Find the self-exclusion section: After logging in, visit "My Account" > "Responsible Gaming" or "Player Protection" and select "Self-Exclusion". If you cannot access your account, contact customer support and request assistance with self-exclusion.
2. Select the exclusion period: Choose a duration that reflects your needs. Typical options range from 6 months, 1 year, 2 years, or 5 years, up to a lifetime (permanent) exclusion.
3. Read the information carefully: You will see a summary of the consequences of self-exclusion, including access restrictions and treatment of any remaining funds.
4. Confirm your decision: Tick the required confirmations and submit your request. In some jurisdictions, you may be asked to confirm by email or through a separate verification step.

Consequences of Self-Exclusion

• Account access: You will not be able to log in to your gaming account or create new accounts with the same personal details for the duration of the exclusion. Attempts to circumvent self-exclusion by creating new accounts are a breach of our terms and may result in permanent closure.
• Gambling activity: You will not be able to deposit funds, place bets, or participate in any games while self-excluded.
• Balance and withdrawals: Any remaining real-money balance will be handled in line with applicable terms and regulatory requirements. In most cases, you may request withdrawal of positive balances, but no further gambling will be permitted. Promotional or bonus funds may be forfeited, depending on local regulation.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials related to gambling as soon as practical after self-exclusion is confirmed.

At the end of a fixed self-exclusion period, your account will not usually be reactivated automatically. You may need to contact support and, in some jurisdictions, pass a cooling-off and reactivation process to confirm that you wish to resume gambling. For many people, it is safer not to return to gambling at all.

UK-Wide Self-Exclusion and National Schemes

If you are located in the United Kingdom, you must not use Get Lucky Casino on getlucku.casino as we are not licensed for the UK as of 2025. Instead, if you experience problems with gambling, you should consider:

• GAMSTOP (UK): A free, nationwide self-exclusion scheme for online gambling websites licensed by the UK Gambling Commission. Once registered, you will be prevented from using participating UK-licensed gambling sites and apps for your chosen period.
• Other national schemes: In some countries, such as Spain, government-administered self-exclusion registers (for example, RGIAJ) allow you to block access to licensed operators nationally.

Using a national self-exclusion scheme alongside operator-level tools and device-blocking software gives a stronger layer of protection.

Support Resources

Professional, confidential support is available if gambling is causing difficulties for you or someone close to you. The organisations listed here are independent from Get Lucky Casino and provide information, counselling, and, where appropriate, referral to specialised treatment. Although Get Lucky Casino on getlucku.casino does not accept UK customers as of 2025, we strongly encourage UK residents to use the services below, which operate according to UK clinical and regulatory standards.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Freephone 0808 8020 133, available 24 hours a day, 7 days a week, for anyone in England, Scotland, and Wales who is affected by gambling, including family members. Services are primarily in English.
• GamCare Online Services: Live chat and moderated forums provide peer support and contact with trained advisers for people who prefer digital communication.
• NHS and National Gambling Support Network (NGSN): In the UK, your GP can refer you to specialist NHS gambling treatment services and community providers that form part of the NGSN. Treatment is free at the point of delivery.
• Emergency situations: If you are in immediate danger, feel at risk of self-harm, or have thoughts of suicide, contact emergency services or a crisis helpline in your area without delay.

International Support Organisations

National Self-Exclusion Schemes

• United Kingdom - GAMSTOP: Free registration to exclude yourself from online gambling sites and apps licensed by the UK Gambling Commission for periods such as 6 months, 1 year, or 5 years. Once activated, you cannot cancel until the chosen term expires.
• Spain - RGIAJ: The Spanish General Registry of Gambling Access Interdictions (RGIAJ) enables residents to block access to licensed gambling services across the country. Similar national registers exist in other European jurisdictions.

These schemes are most effective when combined with operator-level self-exclusion (where applicable) and device-level blocking tools.

Blocking Software and Device Controls

• Gamban: A commercial application that blocks access to most online gambling websites and apps across multiple devices, helping to enforce self-exclusion and reduce temptation.
• BetBlocker: A free tool that allows you to restrict access to gambling sites and apps on supported devices for configurable periods.
• Other controls: You may additionally use built-in parental controls, DNS filters, or network-level blocking solutions to reduce access to gambling content on shared devices or home networks.

Family and Affected Others

Gambling harm often affects partners, family members, and friends. Many support organisations provide dedicated services for affected others, including counselling, educational resources, and peer support groups. These services are confidential and do not require the gambler to be in treatment.

All of the above services are independent and confidential. Get Lucky Casino on getlucku.casino will not be informed that you have contacted them, and using external help will not affect your existing or historical customer relationship with Co-Gaming Limited.

Help for Family

If you are worried about the gambling behaviour of someone close to you, you are also entitled to support. It can be difficult to start a conversation about gambling, especially when trust or finances have been affected, but early, calm dialogue can reduce harm and encourage the person to seek professional help.

Talking to Someone About Their Gambling

• Choose the right moment: Speak when the person is sober, not actively gambling, and there is enough time for a calm conversation.
• Use non-judgmental language: Focus on how their gambling makes you feel and the impact on the household rather than criticising or blaming. For example, "I am worried about our finances and your wellbeing" rather than "You are irresponsible."
• Be specific: Explain what you have noticed, such as unpaid bills, secrecy, or mood changes, and why this concerns you.
• Encourage professional help: Suggest contacting a helpline, support group, or therapist together. Offer to help with practical steps, such as making a call or visiting a website.

Support for Families and Friends

• GamCare services: GamCare provides confidential support to affected others via its helpline, live chat, and counselling services in the UK.
• Family support groups: Organisations such as Gamblers Anonymous offer meetings for family and friends (often known as Gam-Anon or similar groups), providing a space to share experiences and coping strategies.
• Online forums and chats: Many responsible gambling organisations host moderated forums and chats where relatives can discuss their situation anonymously.

Next Steps and Protection Measures

• Seek professional guidance: Consider consulting a psychotherapist, counsellor, or your GP to discuss the emotional impact and to obtain referrals to specialist services.
• Protect household finances: Where appropriate and lawful, review joint accounts, shared credit lines, and access to funds. Set clear boundaries about money and ensure that essential expenses are safeguarded.
• Look after yourself: Supporting someone with an addiction can be exhausting. Make use of support groups and counselling for yourself, and do not hesitate to set firm boundaries if you feel unsafe or overwhelmed.

Remember that you are not responsible for another person's gambling decisions. Professional and peer support can help you manage the situation more safely and protect your wellbeing.

Operator's Commitment

Co-Gaming Limited, the operator behind Get Lucky Casino on getlucku.casino, is committed to maintaining high standards of player protection in all jurisdictions where it is authorised to operate. Historically, Co-Gaming Limited has held a remote gambling licence from the UK Gambling Commission (licence 39286) for certain brands, although Get Lucky Casino is no longer licensed for the UK market as of 2025. Our responsible gaming framework is informed by UK and EU regulatory requirements and by recognised industry best practice.

Internal Risk Checks and Monitoring

• Behavioural analysis: We use automated systems and manual reviews to identify patterns that may indicate gambling-related harm, such as rapidly increasing deposits, high-frequency play, use of multiple payment methods, repeated attempts to deposit after declines, or sustained losses.
• Time and intensity monitoring: Extended sessions, play during typical sleeping hours, and frequent use of reversal or cancellation of withdrawals may be flagged for further review.
• Limit use and overrides: We monitor the setting, reduction, or attempted removal of limits, self-exclusions, and time-outs to identify signs of loss of control.

Interactions and Interventions

• Player-facing messages: When risk indicators are detected, we may display on-site messages encouraging you to review your play, set or lower limits, take a break, or consider self-exclusion. These messages are designed to prompt reflection without being intrusive.
• Proactive contact: In higher-risk cases and where permitted by applicable law, our responsible gaming or customer support team may contact you via account messaging, email, SMS, or phone to discuss your gambling behaviour, offer information about tools, and signpost external support services.
• Protective measures: If necessary, we may apply restrictions such as reduced deposit limits, temporary suspension of the account, or permanent closure, especially where ongoing play appears incompatible with safe gambling.

All interactions are documented and carried out with respect for your privacy and dignity. Decisions to restrict or close accounts for responsible gaming reasons are taken independently of commercial considerations and are based on our duty of care and applicable regulations in the relevant jurisdiction.

Updates

Responsible gaming standards and regulatory requirements evolve over time. Get Lucky Casino on getlucku.casino therefore reviews this page and its internal procedures regularly to ensure that they remain aligned with applicable laws, licence conditions, and best practice guidelines, including those established in the United Kingdom and the European iGaming market.

When we make material changes to our responsible gaming tools, terms, or policies, we will take reasonable steps to inform you. Depending on the circumstances and the jurisdiction in which you are registered, this may include:

• Notifications via email to the address registered in your account.
• Prominent messages or banners when you log in to your account.
• Updated information within the "Responsible Gaming" or "Help" sections of the website.

Last updated: 6 November 2025. Any references to regulatory frameworks, support organisations, or corporate details are accurate to the best of our knowledge as of this date and may be subject to change thereafter.

Contact & Feedback

We welcome questions, feedback, and concerns regarding responsible gaming. Your comments help us improve the protective measures offered by Get Lucky Casino on getlucku.casino and ensure that our approach remains effective and user-focused.

Responsible Gaming Contact Channels

• Website: Visit our official site at https://getlucku.casino and navigate to the "Contact Us" or "Support" section.
• Email: Use the dedicated responsible gaming or support email address provided in your account communications or on the "Contact Us" page, selecting "Responsible Gaming" as the subject where available.
• Telephone: Where we operate under a local licence, a customer support phone number may be provided on our website or within your account. You can use this number to request assistance with limits, time-outs, or self-exclusion.

Feedback and Self-Control Requests

• Feedback form: In the support or help area of getlucku.casino, you may find a web form where you can submit feedback related to responsible gaming. When completing the form, choose the relevant topic (for example, "Responsible Gaming" or "Account Protection") and describe your request in detail.
• Requests for support: You may use these channels to request information about your gambling history, to ask for limits to be lowered, to seek clarification on our policies, or to request signposting to external support organisations. For your protection, we may only process requests that come from the verified contact details associated with your account.

Please do not send sensitive personal or financial information unless it is strictly necessary for your query. We handle all responsible gaming communications confidentially and in accordance with applicable data protection laws. If you are in the UK and require immediate emotional or clinical support, contact the National Gambling Helpline or emergency services before contacting us.